Delivery Service

All items are shipped by 1st Class Royal Mail or Interlink Express. For overseas deliveries items are shipped by Air Mail via Royal Mail.

Delivery - How Quickly Will My Order by Despatched?

• Orders confirmed before 1pm will be usually despatched the same day.
• Orders confirmed after 1pm will usually be despatched on the next working day (Mon - Fri).
  
  Occasionally, a particular shoe is not available for immediate despatch. In the event that we cannot meet our usual delivery times, we will notify
  you of the expected delivery date by e-mail, and give you the option to cancel your order.

Delivery Times - How Long Will it Take to Receive My Order?

• For delivery within the UK, please allow 5 - 7 working days for delivery.
• For deliveries to Europe, please allow 7-10 working days for delivery.
• For deliveries to the rest of the world, please allow 10-12 working days for delivery.
  
  Please note that these delivery times are estimates, and delivery may take longer. Whilst we make every effort to despatch your order promptly, delivery may take longer than the times quoted above due to circumstances beyond our control.

Missing Deliveries

If you think the delivery of your goods is overdue, please contact our deliveries department.

It may be worthwhile contacting your local postal sorting office as it is possible that they have already tried to deliver your goods but were unable to.

Delivery Cost

Destination	Cost / £
UK	Over £5 : FREE POSTAGE Under £5 : £5 flat rate
Europe	£10 for first item, £2 per additional item
Rest of World	£18 for first item, £3 per additional item

365 Day Returns Policy

eccomailorder.co.uk operates a 365 day returns policy. All we ask is that your shoes are sent back to us in the original packaging, unworn and re-sellable as new.

Please enclose your returns note when returning your shoes.  Please click here to print a copy.

Once your return is received and checked, your refund will be processed and a credit will be automatically applied to your credit card or original payment method.

Our returns policy does not affect your statutory rights.

Incorrect or Damaged Goods

If you have received incorrect or damaged goods, we will give a full refund. In the case of a refund for damaged goods, we reserve the right to an independent opinion on whether the goods qualify for a refund.

In the case of incorrect or damaged goods, we will reimburse the cost of you posting the goods back to us as long as the cost has been agreed with our Customer Services Department first. We strongly advise that you use a recorded delivery service. If a recorded delivery service is not used and the goods do not reach us, we cannot be held responsible for the cost of the goods.

Unsuitable Goods - your right to cancellation

If you feel the goods are unsuitable for you, we will refund the cost of the goods provided they are returned to us within 7 days of your receipt date and the goods are in a new and unused condition, with all their original packaging.

In the case of unsuitable goods, you must bear the cost of returning the goods to us. We strongly advise that you use a recorded delivery service. If a recorded delivery service is not used and the goods do not reach us, we cannot be held responsible for the cost of the goods.

Returns Procedure

Please follow the below procedure to return goods to us:

1. Print out and complete our Returns Note
   
   
2. Please provide a full description of the reason for return in the space provided.
   
   
3. Wrap the items in their original packaging with all tags and labels etc relating to the returned goods.
   
   
4. Send the package with the completed Returns Note to:
   Ecco
   50 High Street
   Lymington
   Hampshire SO41 9AG
   Please note, we strongly advise that you use a recorded delivery service. If you do not use recorded delivery and the goods do not get delivered back to us safely, we cannot be held responsible.
   
   
5. Please allow 14 days for us to process your return. We will notify you by e-mail when we have processed your return. No returns can be processed unless these conditions are adhered to.

Exchanges

If you wish to exchange your goods, you may do so within 28 days of your initial receipt of goods. You will be responsible for the cost of returning the goods to us unless otherwise agreed with our Customer Services Department. We strongly advise you to use a recorded delivery service to return the goods. If you do not use recorded delivery and the goods do not get delivered back to us safely, we cannot be held responsible.

Customs Charges

When ordering goods from us for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.